The City of Vallejo provides water service to residents and businesses. The Vallejo Water Department provides water service to 121,000 people through more than 38,000 service connections. The department’s 95 employees work hard every day to ensure that these services are delivered with the highest levels of quality, reliability and customer service.
Our Customer Service Team is here to help answer your questions and resolve your inquiries. We're here to help you with billing, meter reading, and service issues. For questions regarding your service, please call Customer Service at (707) 648-4345.
Starting Water Services
Vallejo residents can sign-up for water services by visiting the City of Vallejo Commercial Services Division located inside of City Hall. Please note, copies of your rental agreement or escrow closing documents may be required to be submitted with your application. Please provide at least two business days notice to begin your water service. In order to receive same day service, customers must notify the City before 5:00 p.m. and must pay an additional fee of $123.36. The fee must be paid in person at City Hall before 5:00 p.m. before same day service can be provided.
A deposit of $125 is required from all residents who request water service. For commercial accounts deposit requirements, contact Customer Service for the amount. The deposit shall be applied to the closing bill upon the discontinuation of services and any remaining credit will be refunded. If you move to a new city service location, a new account will be opened and a new deposit may be required to start services unless the applicant satisfies the City’s exemption criteria. If multiple locations are serviced by the City, then a deposit may be required at each location. A deposit will be due at the time services are activated.
Payments & Fees
Customer’s water bills for the prior month's use are mailed to Residential customers every two months and Commercial customer’s monthly. All bills are due upon receipt. Any charges not paid by the due date specified on the bill will be subject to a 10% penalty. An additional Finance Charge of 1.5% per month of the unpaid amount will be added for continued delinquency. In addition, accounts more than 45 days delinquent may be processed for disconnection and a $61.68 processing fee plus all balances owing will be required to maintain and/or restore service. There is a $25.00 charge for the first returned payment and a $35.00 charge for all additional returned payments. Only City personnel are authorized to disconnect or reconnect water service at the meter, and any tampering or reconnection of the water meter by a customer will result in a meter lock fee of $200.79 and any damage caused by unauthorized tampering may be subject to other fees. The following is a list of common water-service related fees. Other water service fees may include, but are not limited to:
OTHER WATER SERVICE FEES
Delinquent Shutoff Processing Fee $61.68
Meter lock fee $200.79
NSF check fee $25.00
Water Meter Test fee $173.95
48-hour notice fee $10.00
Request same-day service $123.36
Discontinue Water Services
It is a customer’s responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within 1 business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior month's service. Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.
- The most common way is to mail your payment in the envelope included with your bill.
- AutoPay - The most convenient payment process for you may be the election of Autopay. This would allow direct payment of your bill from your checking account to the City approximately one week before the bill due date. Print the Automatic Bill Payment Authorization Form and mail or bring the document and a void check to City Hall to start your direct payments.
- Pay Online - You can also pay online or call Utility Services at 1-888-633-3345 and pay over the phone using a credit card or checking account (we accept Master Card, and Visa).
- You are welcome to come to our counter on the first floor of City Hall and pay in person. For your convenience, a night drop-off box is located outdoors on the east side of City Hall for after-hours payments.
Emergency Water Service
Call (707) 648-5235 or (707) 648-5207 to report water emergencies such as water leaks, damaged fire hydrants, or quality concerns.
For More Information
Please feel free to contact us at any time.
City of Vallejo
Commercial Services Division
555 Santa Clara Street, 1st Floor
Vallejo, CA 94590
Phone (707) 648-4345
Fax (707) 649-5407
Business hours are Monday – Friday, 8:30 am - 5:15 pm.